Our COVID-19 Protocol
A Message from Our Team:
The health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours.
We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time.
During this time, we will be changing to a “hands-free” practice for appointments, services, and procedures. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it is our goal to be able to remain open to serve the needs of our community’s pets.
Appointments, pick-ups, drop-offs, medication, and food refills will be handled curbside:
1.Please bring dogs on a leash and cats in a carrier.
2. Upon your arrival at the clinic, please check-in at the appropriate window according to your visit type. (Parking lot 1 is designated for walk-in visits. Parking lot 2 is designated for scheduled wellness and surgery appointments and food and medication pick up.)
3. A receptionist will ask prescreening COVID-19 questions to help the staff prepare for your visit.
4. When we call you to bring your pet in for the visit, a team member will discuss all your needs and concerns by phone.
5. A team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care.
You may pay for services and products over the phone by credit/debit card or at Parking lot 2 at the Urgent Care entrance.
ADDITIONAL MEASURES WE ARE ASKING CLIENTS TO FOLLOW
Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.
Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure.
PETS AND THE CORONAVIRUS:
It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, and World Health Organization, indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and as we learn more, we will update you.
The CDC and The American Veterinary Medical Association (AVMA)also have comprehensive websites with up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:
We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us.
Smith Veterinary Hospital
600 Alta Vista St. Santa Fe, New Mexico 87505
Monday-Friday: Clinic Hours | 7:30 AM - 5:00 PM Urgent Care | 5:00 PM - 8:00 PM Saturday: Clinic Hours | 8:00 AM - 12:00 PM Urgent Care | 12:00 PM - 4:00 PM Sunday: Urgent Care Only | 8:00 AM - 4:00 PM